Satisfied?

With Real Direct client satisfaction comes as standard. Discover the Real Direct advantage and get a better deal

We guarantee you’ll be happy with us – and if for some reason you’re not ,and we can’t fix it then we will help you move to another agent.

Here’s how our Service Guarantee works. If you say you are unhappy with 100% of the experience we’ll refund 100% of the selling fee not including listing fee, even if we have already closed on the sale of your home. You must apply for a refund within a two weeks of exchange of contracts.(Doesn’t apply to DIY service) Please note that we do not offer refunds just because your home hasn’t sold, which may be due to market forces, but only if you are unhappy with our representation of your home.

To ensure we provide the best service we pay our agents once the client has completed the satisfaction survey. (This encourages agents to apply the upmost professionalism and commitment to a high level of service).